Recruit
Founded in 2021 by its parent company NewSound (est. 2004), SoundWear is a leading professional hearing aid manufacturer based in Xiamen. As a national high-tech enterprise, we integrate R&D, production, and sales, boasting over 90 patents and an annual turnover exceeding 100 million RMB. Our global footprint spans more than 110 countries and regions.
Resume Submission Email
Contact: Ms. Xu
Email: x.hr@newsound.cn Company
Address: No. 13 Xiangyue Road, Xiang'an Industrial Zone, Xiamen Torch High tech Zone, Xiamen, Fujian, China (Interview by appointment only; no unsolicited visits, please.)
- Regional Manager
Job Responsibilities
- Sales & Growth: Drive regional sales and recruitment to achieve targets and increase market share.
- Bidding & Aging Care: Oversee regional bidding projects and develop aging-care distribution channels.
- Channel Support: Manage store channels and provide product training/market guidance to agents.
- Market Intelligence: Conduct market research to provide strategic advice and supervise agent sales goals.
- Relationship Management: Lead regional agent development and full-cycle channel management.
- Optimization: Evaluate distributor performance and optimize the regional channel layout.
- Requirement: Experience in medical device sales (regional/national) preferred; willing to travel extensively.
Requirements：
- Experience: 3+ years in sales (Medical Device, Rehabilitation, or Aging Care industries preferred).
- Skills: Strong business communication skills to assist agents in store development and sales.
- Knowledge: Familiarity with bidding processes, channel maintenance, and basic market research.
- Travel: Ability to travel long-term within the region; driver's license preferred.
- Customer Service
Job Responsibilities
- Inquiry Handling: Provide efficient, end-to-end responses for customer consultations and order inquiries on platforms like Taobao and JD.com.
- Customer Satisfaction: Record and track customer requests to ensure timely resolution and maintain strong relationships.
- Operational Support: Collaborate with operations to handle order anomalies and escalate major complaints or platform rule issues.
- Order Management: Monitor daily order progress and ensure rapid response to return and exchange requests.
Requirements：
- Education & Experience: Associate degree or above with 2+ years of e-commerce customer service experience.
- Technical Skills: Familiarity with e-commerce platforms and proficiency in using ERP systems for ticket processing.
- Soft Skills: Patient, responsible, and a smooth communicator.
