Common Problems
- Q: How long is the warranty period?
A: Standard hearing aids are covered for 1 year and custom models for 2 years, though specific terms may vary based on the situation; please call our hotline for detailed information.
- Q: How do I perform daily cleaning and maintenance?
A: Use the provided brush to remove wax from the sound outlet, knobs, and battery compartment, then wipe with a soft cloth—avoiding all liquids or solvents—and always turn off the device and open the battery door when storing it in a dry place to reduce wear.
- Q: How do I wear the hearing aid?
A: For BTE models, hook the device over your ear and insert the tube-connected dome into the canal; for ITE models, hold the unit with the logo facing you and gently push it into the ear canal; for Pocket models, simply attach the dome to the earphone and insert it into your ear.
- Q: How can I troubleshoot common faults?
A: Please refer to the "Self-Troubleshooting Table" for quick diagnostics and solutions.
- Q: What is the return and refund policy?
A: Dealers offer a 3-month return for BTE/Pocket defects and a 6-month window for custom models (free within 45 days, 10% fee up to 6 months), while earmolds are non-refundable but eligible for one free remake; additionally, devices requiring three major repairs within the warranty period may qualify for a free replacement, and e-commerce purchases include a 7-day unconditional return and a 1-year replacement for non-accidental damage.
- Q: How do I use the Remote Fitting function?
A: Open the "SoundWear" App, connect your hearing aid, navigate to "Service" to submit a "Remote Support" request, and once you receive a confirmation SMS, return to the App's service menu to "Preview Optimization" and apply the new settings.
